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Restock Info, Policies & Other FAQs

RESTOCK INFO:

We hold restocks EVERY WEEKEND with the exception of holidays! Each sale begins on Friday at 8:00 AM EST and ends the following Monday at 8:00 AM EST.  All restocks are treated as preorders (except for the "One & Done" polishes), so you won't have to worry about anything selling out!

For the most up-to-date info about restocks and new collections (and to enter some fun giveaways), please follow us on social media:

Facebook Page - https://www.facebook.com/crowstoesnailcolor

Facebook Fan Group - https://www.facebook.com/groups/186037711765571/

Instagram - https://www.instagram.com/crowstoesnailcolor/


PAYMENT:

At this time, we accept payment via PayPal only. 


SHIPPING INFO & RATES: 

Unfortunately, we are not able to ship internationally.  Customers outside the US, please click on "International Distributor Info" in the sidebar to the left for more information.

Shipping is $3.50 for the first item and $0.75 for each additional item. Each bottle of CrowsToes Nail Color will be carefully packaged in bubble wrap and shipped to you via USPS Priority Mail. All shipments will come with delivery confirmation and will be shipped only to confirmed PayPal addresses. We process all shipping via PayPal's shipping center. Once your item(s) have shipped, PayPal will update you via email with a tracking number. Alternatively, you can also log into your PayPal account and click on your payment to CrowsToes Nail Color to view your tracking number. If a tracking number isn't available, it likely means your item(s) have not shipped yet. Whenever possible, your CrowsToes Nail Color order will be shipped out, via USPS, within 3 to 5 business days. However, preorders may take 1 to 2 weeks to ship.  Any further delays will be announced on our Facebook page. We don't anticipate this happening but ya never know, right?! Please keep in mind that USPS holidays and Sundays could affect shipping times.


COMBINED SHIPPING FOR MULTIPLE ORDERS:

We cannot combine shipping for multiple orders at this time. Please only place your order once you are sure you have everything you want in your cart. 


WE RESERVE THE RIGHT TO REFUND AND/OR REFUSE A SALE FOR ANY REASON.


BREAKS & RETURNS: 

Returns will be handled on a case by case basis.

If a bottle breaks during shipment, please email crowstoesnailcolor@gmail.com with a photo of the bottle and packaging. We will ship you a new bottle free of charge.

In the rare event that there is an issue with your polish, please email crowstoesnailcolor@gmail.com or contact us via the contact form on this website at your earliest leisure. Please include as much detail as possible such as your name, the polish color, details/issue, PayPal transaction ID number, and/or date of purchase. Always have clear pictures ready, please. Refunds and returns are handled on a case by case basis. Refunds for transactions older than 6 months will be returned as store credit. We cannot accept or process returns on polishes purchased elsewhere (i.e. blog sales, eBay, etc.).


STORE POLICIES: 

Please note that, once a color is sold out, it will not be available until the next restock. 

Your order will include a current CrowsToes Nail Color ingredient card. We are working on a packaging change to address this labeling requirement. 


OTHER FAQs:

?: What if you sell out of a color I really want? 

Please do email me if you are wanting a particular color that is currently showing out of stock in the shop. I will make more of it for my next restock.


CARE & FEEDING OF YOUR CROWSTOES:

?: I can't get the lid off my bottle! What do I do?

The best bottle opener we've found is a simple rubber band!  Just wrap the rubber band around the cap of your polish bottle, and then twist the cap off like you normally would.  It should pop right open!

?: My Polish is thick! What thinner should i use with my CrowsToes?

I only recommend thinners that contain ONLY these 2 ingredients: Ethyl Acetate and Butyl Acetate. OPI Thinner, Essie Fluid E, and Wonderbeauty Products Liquid Velvet are some good options.

Here is a great explanation/how to revive and/or thin your thick polishes, used with permission from Pam of http://www.girlybitscosmetics.com:

"No need to panic. Nail polish thinner is your friend. Even the most dried up crusty looking nail polish can be resurrected with some thinner, and patience. For polish that is just a little goopy or thick, just a few drops will do.(I use Wonder Beauty Product Liquid Velvet,) OPI Nail Lacquer thinner with great results. Add a few drops, roll the bottle around, perhaps tip it right upside down for a few minutes, or if you are not wearing it immediately go ahead and shake it up. Test the consistency and add more as needed. Some polishes, like Crackles and Seche Vite or Poche will need a few drops added every time you use it. If you happen to add too much, just leave the bottle open for a few minutes and test again. Thinner is simply the chemicals that have evaporated. Over time, some nail polishes will evaporate and thicken, even if you never open them. The chemicals still leach out even if you have the tops on tight. If you have ever stored your polish in a plastic bin with a snap on lid, you have undoubtedly noticed the distinct smell of polish fumes when you open the lid. Those are the chemicals that are evaporating. Just please do not used acetone or nail polish remover. This is the quickest way to turn your beauties into unusable muddy messes. If you have a polish that is separated, just shake it up. No need to toss it. If you have a polish that is completely dried up and hard, it can be revived. Add a decent amount of thinner, and let it sit over night. Give it a shake in the morning to see how it is doing, and if it's still a clump at the bottom, use a toothpick or a chopstick to poke the polish and allow the thinner to seep into it. The surface of the dried up polish will have softened enough over night to allow you to manually mix it up a bit, then add more thinner as needed and repeat. When you hear the glorious clinking of the steel balls against the sides of the bottle, then you know you are likely very close to, if not at, a usable consistency. Do keep in mind that Seche Vite is not a B3Free polish, and neither is their thinner. If you are adding Seche Restore to a B3F polish, it is no longer B3F." 

?: What is reflective curl? How does it affect the application of the polish?

 
Reflective curl is when a metallic finish glitter takes on the appearance that it has curled, when it hasn't. It mostly effects the larger glitters. The light will reflect off the center and the edges will not reflect the light or vise versa, giving it a shaded appearance. Most of the time, reflective glitter will lay flat on the nail or the edges will just ever so slightly lift off the nail. Normally, application is fine and it goes on just like any other polish. One coat of your favorite top coat should smooth out the surface. I prefer and test my polishes using the following top coats: INM Out the Door, Sally Hansen Diamond Shine, and American Classics GELOUS top coat. But others might also look just as great. Here is a blog post from Spaz & Squee that gives a great example of what reflective curl glitter looks like: http://cilucia.blogspot.com/2012/12/quickie-post-on-reflective-curling.html